The following may be the reasons why you may not receive an email:

If you would like to have the item resent, please let us know by contacting us.

For carrier email from mobile phone companies (DoCoMo, au, SoftBank)

It's possible that you haven't received the email due to your spam settings.
If you wish to receive emails via carrier email, please set up your email settings to receive the emails listed below before placing an order or registering as a member.

contact@drops-tokyo.com

If the address you entered in the form is incorrect

If you enter an incorrect email address in the email address input field, an email will be sent to the incorrect email address.
Please double check that your email address is correct.

【example】
•○○○○○＠gmail.com → Mistakenly entering “.com” as “.ne.jp” •○○○○○＠yahoo.co.jp → Mistakenly entering “yahoo.co.jp” as “yahoo.jp” or “yahoo.ne.jp”

For non-RFC compliant email addresses

If you use an email address that does not comply with RFC, such as consecutive dots ".." or a dot ".@" immediately before "@", you may not be able to receive the auto-reply email properly.

•The username (before the @ symbol) contains two or more dots (.) Example: drops...tokyo@au.ne.jp
• The username contains a dot at the end (just before the @ symbol) Example: drops.tokyo.@softbank.ne.jp

If it is classified as spam

If an email from our company is judged as spam due to spam settings, reception rejection settings, spoofing regulations, etc.,
It may have been sorted into your spam folder.
Please check your email folder and make sure to exclude our emails from spam.
In addition, if your Yahoo! Mail settings are set to reject spoofed emails, you may not be able to receive some emails.

If you cannot receive free email

Popular free email services include "Gmail," "Yahoo! Mail," and "Outlook.com."

If you have not received our automatic reply email, it may be because it has been recognized as spam and ended up in your spam, trash, or promotions folder. Please check this.

In addition, if your inbox is full and you are unable to receive emails, we recommend that you periodically delete unnecessary emails from your inbox.

If you have set up forwarding to a mobile phone, etc., please set up spam filtering on your PC and free email service, and also set the same for the forwarding destination.
If the forwarding destination is not set up properly, a reception error may occur and the email may not reach either destination.
Also, depending on your mobile phone model and carrier, you may not be able to receive large emails.
Please note that this will also result in an error.

Normally, your order will be shipped within 5 business days.

Also, the expected delivery date may vary depending on the product you order.

Normally it will arrive within 1 to 3 days after shipping.

For remote islands and Okinawa, items will be shipped via air and sea, so delivery will take 7 to 9 days from the time of shipment.

Please note that in the case of convenience store payment or bank transfer, the expected delivery date shown on the product page will be applied at the time of payment completion.

*We are closed on Saturdays, Sundays, holidays, Golden Week, and New Year's holidays. Items will be shipped after we resume business.

◎If customised, your order will be shipped within 5 to 10 business days.

In addition, if there is a delay in delivery due to material or inventory issues, we may contact you to confirm.

When you make a purchase, you can register your shipping address and then complete the procedure on the final page.

We offer a variety of payment methods, including convenience store payment, smartphone payment (Rakuten Pay, LINE Pay, Pay Pay, Merpay, etc.), Pay-easy, deferred payment Paidy, and bank transfer.

Arrangements will be made after payment has been completed.

If you are unable to receive emails due to spam filter settings or other issues with your mobile carrier email address, please contact us using the inquiry form.

Sorry, we do not currently have a physical store.

If we have any future plans, we will announce information about events etc. through media such as our blog, social media and email newsletters.