For carrier email from mobile phone companies (DoCoMo, au, SoftBank)

It's possible that you haven't received the email due to your spam settings.
If you wish to receive emails via carrier email, please set up your email settings to receive the emails listed below before placing an order or registering as a member.

contact@drops-tokyo.com

If the address you entered in the form is incorrect

If you enter an incorrect email address in the email address input field, an email will be sent to the incorrect email address.
Please double check that your email address is correct.

【example】
•○○○○○＠gmail.com → Mistakenly entering “.com” as “.ne.jp” •○○○○○＠yahoo.co.jp → Mistakenly entering “yahoo.co.jp” as “yahoo.jp” or “yahoo.ne.jp”

For non-RFC compliant email addresses

If you use an email address that does not comply with RFC, such as consecutive dots ".." or a dot ".@" immediately before "@", you may not be able to receive the auto-reply email properly.

•The username (before the @ symbol) contains two or more dots (.) Example: drops...tokyo@au.ne.jp
• The username contains a dot at the end (just before the @ symbol) Example: drops.tokyo.@softbank.ne.jp

If it is classified as spam

If an email from our company is judged as spam due to spam settings, reception rejection settings, spoofing regulations, etc.,
It may have been sorted into your spam folder.
Please check your email folder and make sure to exclude our emails from spam.
In addition, if your Yahoo! Mail settings are set to reject spoofed emails, you may not be able to receive some emails.

If you cannot receive free email

Popular free email services include Gmail, Yahoo! Mail, and Outlook.com.

If you have not received our automatic reply email, it may be that it has been recognized as spam and has ended up in your junk or trash folder. Please check.

In addition, if your inbox is full and you are unable to receive emails, we recommend that you periodically delete unnecessary emails from your inbox.

If you have set up forwarding to a mobile phone, etc., please set up spam filtering on your PC and free email service, and also set the same for the forwarding destination.
If the forwarding destination is not set up properly, a reception error may occur and the email may not reach either destination.
Also, depending on your mobile phone model and carrier, you may not be able to receive large emails.
Please note that this will also result in an error.